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Because of the stricter preventive regime declared from the state, we had to minimise the work in the company quarters. For this reason we will not be able to guarantee the support service as before. We will try to answer you as much as we can in the given situation. The replies that require the testing will have most delays. We kindly ask for your understanding.

Qubino devices general

Inclusion, exclusion, parameters

Can't include the device
Inclusion problem: Sometimes the inclusion doesn't work first time and in some cases can happen that the gateway add the node id to the device but som...
Mon, 20 Apr, 2020 at 10:40 AM
Adding the device to a Z-Wave network (Inclusion)
Automatically adding the device to a Z-Wave network (auto inclusion) Enable add/remove mode on your Z-Wave gateway (hub) Connect the device to the pow...
Mon, 18 May, 2020 at 8:56 AM
Removing the device from a Z-Wave network (Exclusion)
REMOVAL FROM A Z-WAVE NETWORK (Z-WAVE EXCLUSION) Connect the device to the power supply Make sure the device is within direct range of your Z-Wave gat...
Fri, 31 May, 2019 at 10:43 AM
Resetting the device to factory settings (Factory Reset)
FACTORY RESET Connect the device to the power supply Within the first minute (60 seconds) the device is connected to the power supply, toggle the switch...
Mon, 6 Apr, 2020 at 10:58 AM
Is any of your Dimmer compatible with Dali drivers?
The Mini Dimmer, Flush Dimmer and Flush Dimmer 0-10V are not compatible with the Dali drivers.  Although Flush Dimmer 0-10V could work with the Dali 0-10V ...
Wed, 15 Apr, 2020 at 2:12 PM
The wall switch doesn’t operate as before.
When you install a smart device behind a wall switch, the position of the switch button is no longer important. As an example: before installing a smart dev...
Wed, 15 Apr, 2020 at 2:46 PM
Switch examples, definitions and names used
Symbol Switch example images Definition Switch named: Single pole, single throw (SPST) - One switch controlling one light / circuit ...
Fri, 17 Apr, 2020 at 3:08 PM
Do Qubino devices support OTA? Can I update the Firmware OTA?
Our Flush devices don’t support over-the-air (OTA) software updates (SW). Updates can be done through a custom tool and a software. We can do the updates f...
Wed, 6 May, 2020 at 11:48 AM
What are the difference between Mini Dimmer, Flush Dimmer and Flush Dimmer 0-10V?
The difference between the Flush Dimmer/Mini Dimmer and the Flush Dimmer 0-10V is, that the Flush Dimmer / Mini Dimmer are connected directly to the light a...
Wed, 6 May, 2020 at 2:45 PM
Association takes 5 seconds to trigger
When a device gets an "order", it is programmed that the associations are performed at the end of the command, as a result, there can be a few sec...
Wed, 6 May, 2020 at 1:19 PM